Patient Advocate

Concerns/Problems/Complaints

If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or hospital staff member. However, if you prefer to discuss your concerns with a third party, our patient advocates are available to help you.

Orange Regional Medical Center's Patient Advocate Program is designed to help patients resolve issues that emerge in interactions with our staff. The patient advocate's role is to listen to concerns and explore possible courses of action for resolving an issue. You may contact a patient advocate by phone, mail, e-mail or you may make an appointment for a meeting at your convenience.

Contact Orange Regional Medical Center's Patient Advocate Office:

Zareen Al-Tariq, BDS, MS, Coordinator, Patient Experience and Advocacy
Orange Regional Medical Center
Horton Campus
60 Prospect Avenue
Middletown, NY 10940

Office Hours: Monday - Friday, 9:00 a.m. - 4:00 p.m.
Phone: 845-342-7139
E-mail: zaltariq@ormc.org

Lisa Perez, Patient Advocate
Orange Regional Medical Center
Arden Hill Campus
4 Harriman Drive
Goshen, NY 10924

Office Hours: Monday - Friday, 9:00 a.m. - 4:00 p.m.
Phone: 845-294-2177
E-mail: lperez2@ormc.org

If you have a problem involving a bill for services provided by Orange Regional Medical Center, please contacting Patient Financial Services directly at 845-294-2140.

If hospital staff has not resolved the problem, you may contact the New York State Department of Health by mail or by phone.

New York State Department of Health
Centralized Hospital Intake Program
433 River Street 6th Floor
Troy, New York 12180
1-800-804-5447

The Joint Commission may conduct an unannounced accreditation survey of Orange Regional Medical Center.

The purpose of these surveys will be to evaluate the organization's compliance with nationally established Joint Commission standards. Survey results will be used to determine whether, and the conditions under which, an accreditation should be awarded to the organization.

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing that he or she has pertinent and valid information about such matters may request a Public Information Interview with The Joint Commission's field representatives at the time of survey. Information presented at the interview will be carefully evaluated for relevance to the accreditation process. The requests must also indicate the nature of the information to be provided at the interview. Such written submitted requests should be addressed to:

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Fax your request to: 630-792-5636
E-mail your complaint to: complaint@jointcommission.org
You may call The Joint Commission directly at 1-800-994-6610
The Joint Commission hours:  Monday through Friday, 8:30 a.m. to 5:00 p.m. CST

The Joint Commission's Web-site is www.jointcommission.org

The Joint Commission will acknowledge such requests in writing, or by telephone, and will inform Orange Regional Medical Center of the request for any interview. Orange Regional Medical Center will, in turn, notify the interviewee of the date, time and place of the meeting.