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Patient Experience and Advocacy

When You Need Someone To Talk To


If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speak to your doctor, nurse or a hospital staff member. However, if you prefer to discuss your concerns with a third party, our patient advocates are available to help you.

Orange Regional Medical Center's Patient Advocate Program is designed to help patients resolve issues that may emerge during your stay. The patient advocate's role is to listen to concerns and explore and implement solutions. You may contact a patient advocate by phone, mail or you may make an appointment for a meeting at your convenience.

Contact Orange Regional Medical Center's Patient Experience and Advocacy Office:

Ebony Nunez, Patient Advocate
Phone: 845-333-1015

Philip DeLeon, Patient Advocate
Phone: 845-333-1016

You may also visit the Patient Advocate office conveniently located in the main lobby of the hospital at 707 East Main Street, Middletown.

Office Hours: Monday - Friday, 9:00 a.m. - 4:00 p.m.

If you have a problem involving a bill for services provided by Orange Regional Medical Center, please contacting Patient Financial Services directly at 845-294-2140.

Orange Regional
Medical Center

707 East Main Street
Middletown, NY 10940
Directions »

Orange Regional
Medical Pavilion

75 Crystal Run Road
Middletown, NY 10940
Directions »

Orange Regional Medical
Group - Middletown

75 Crystal Run Road, Suite 135
Middletown, NY 10940

Orange Regional Medical
Group - Monroe

475 Route 17M
Monroe, NY 10950

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Copyright © 2015 Orange Regional Medical Center
Joint Commission National Quality Approved
A member of the Greater Hudson Valley Health System