Billing & Insurance

Patient Billing and Insurance Information

Patient Billing and Insurance Information

Orange Regional Medical Center contracts with a number of physician groups, such as anesthesiologists, radiologists and pathologists, to provide services at the hospital.  It is important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in.

You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Orange Regional Medical Center are likely to be needed, such as anesthesiologists, radiologists and pathologists.

Learn more about insurance and billing information regarding hospital services »

Accepted Insurances

Orange Regional Medical Group is a participating provider in many health plan networks - listed below. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by when you schedule your appointment. This list will tell you if we do not participate in all of a health plan’s products. Please view the plan participation information for physicians employed by the hospital (Orange Regional Medical Group):


  • Empire Blue Cross
  • Emblem Health  (GHI & HIP)
  • INDECS   (thru Blue Cross)
  • LOCAL 17  (AETNA)
  • MagnaCare
  • MultiPlan
  • MVP
  • PHCS   (thru MultiPlan)
  • SAVILITY (PHCS Savility)
  • TRICARE (aka: Humana Military Svcs)
  • United Empire Plan / NYSHIP
  • United HealthCare


NYS Health Exchange Plans:

  • Empire Blue Cross  /  "PATHWAYS"
  • CDPHP  Health Exchange Plans
  • Crystal Run Health Plan
  • Emblem Health  /  SELECT CARE
  • FIDELIS Health Exchange Plans
  • MVP
  • OXFORD Exchange Plans
  • United HealthCare Exchange Plans

NYS "Essential Plans" (Basic Health Plan):

  • AFFINITY Essential Plan
  • CRYSTAL RUN HEALTH PLAN / Essential Plan
  • MVP Essential Plan
  • WellCare Essential Plan

Medicaid Managed Care Plans:

  • COMMUNITY PLAN / United HealthCare
  • MVP (formerly Hudson HealthPlan)
  • WellCare

Medicare Managed Care Plans:

  • AFFINITY Medicare Plans
  • Empire Blue Cross
  • Emblem Health (GHI & HIP)
  • MVP
  • United HealthCare
  • WellCare

Behavioral Health Plans:

  • Beacon Health Strategies

Special Contracts:

  • Orange County Cancer Services Program
  • Sullivan County Cancer Services Program
  • World Trade Center (aka: HealthSmart)

If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available here or you may contact our Financial Assistance Office at 845-333-2455.

Updated: January 2018

Billing & Payment

At Orange Regional Medical Center, we offer the following options for paying for your medical services, including:

  • Cash
  • Check/Money Order
  • Debit Cards
  • Credit cards: Visa, Master Card, American Express and Discover
  • Payment arrangements or assistance can be made through our Financial Assistance Program
  • As an added convenience, you have the option of paying your medical bill online.  Payments can be made any time of day and as often as you would like.

Paying Your Bill Online

To pay your bill online, first access our secure patient payment portal »

You will then be prompted to complete all required fields of the payment form, including:

  • Provider/Location - choose in the drop-down whether you want to make your payment for hospital services (Orange Regional Medical Center) or Orange Regional Medical Group outpatient services (ORMC Physician Group).
  • Account Number - which can be located within your medical bill invoice.
  • Payment Amount - you may enter here the amount due as per the medical bill you received.
  • Payment Information - Choose the billing method most convenient for you. Currently accepting Visa, MasterCard, Discover and American Express. You can also pay your bill using PayPal or direct withdrawal utilizing your bank accounting and routing.
  • Billing Information - please be sure to fill out all fields in this section before attempting to submit your payment.
  • Terms of Service - Read and accept the terms of service.

Once you review and are ready to submit your payment, click "Pay Now" at the bottom of the form. A verification receipt will be emailed to you upon completion of the transaction.

View a Sample Medical Bill/Invoice


Patients may also choose to pay their bills through MyChart, a convenient electronic way to access your medical information through a web-based version of our computer system. Additionally, if you have a MyChart account, your records can be released to MyChart, as well as allowing you to access the medical information listed below:

  • Receive test results online – no waiting for a phone call or letter
  • Your health summary
  • Review health education topics and discharge instructions provided by your physician
  • Review your medications, immunizations, allergies, and medical history
  • Health insurance information

You can also take the following actions through MyChart:

  • Message your doctor
  • Prescription Refills
  • Request an appointment
  • View details of your past and upcoming appointments

Login to your MyChart Account

If you have questions, or if you are having trouble accessing MyChart, please email or call 845-333-2345.

If you do not have a MyChart account and would like to sign up for this, please download the MyChart Activation Form and return it to the address below.

Mailing Addresses
Orange Regional Medical Center
Health Information Management Department
707 East Main Street
Middletown, NY 10940

contact us

Outpatient Building
707 East Main Street
Middletown, NY 10940
Fax: 845-333-7139


Stop & Shop Plaza
475 Route 17M
Monroe, NY 10950
Fax: 845-333-7475



Connect with Orange Regional Medical Group on Facebook Connect with Orange Regional Medical Group on Google Plus Connect with Orange Regional Medical Group on TwitterConnect with Orange Regional Medical Group on YouTube

Urgent Care

Urgent Care at Orange Regional Medical Group
If you or a loved one is experiencing an injury or illness that requires immediate professional medical attention, however is not life-threatening, please consider treatment at our Urgent Care Center.