Heather L. Fassell

“I would just like to take a moment of your time to express my happiness with my experience with your hospital. On December 24, 2010, I delivered my first child at Orange Regional Medical Center. The experience I had there was extraordinary. The staff in both Labor and Delivery as well as Recovery were second to none. Everyone from the registration staff, to the food service staff, to the cleaning staff, to the medical assistants, to the phlebotomists, to the nurses, to the physicians, were nothing but kind, caring, and professional.
Dr. Randolph Cohen of Crystal Run HealthCare was my physician for my prenatal care, and also just happened to be on call when I did go into labor, and was the physician who ultimately delivered my child. Dr. Cohen always made the time to make sure every one of my questions and concerns was addressed and answered. Dr. Cohen’s approach is one of compassion, comforting, and true caring for the well being of his patients. Dr. Cohen is a true professional and the best physician I have even encountered. He made the experience of the arrival of my first child a phenomenal one.
I appreciate your time in taking to read this. Being, as I am, the Director of Rehabilitation for Orthopedic Associates of Dutchess County, I will more often receive letters of problems, as people do not often think to write a letter when they are satisfied with their care. But praise should be given where it is due, and in the case of your staff at Orange Regional Medical Center, you have an outstanding team, and I just wanted to bring to your attention my appreciation. Thank you for your time.” Sincerely,
Heather L. Fassell, MSPT, DPTT, Wurtsboro, NY