Patient & Visitor’s Guide

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Patient & Visitor's Guide: Preparing For Your Visit

Orange Regional Medical Center is dedicated to improving the health and well-being of our patients. Whether scheduling a procedure or looking for additional health resources, you can count on Orange Regional to help you plan your upcoming visit and it all starts here.

From your admission, to your discharge, please review the following information to prepare you for your visit. Should you have any question, contact us at 845-333-1000.

Friends and Family Visiting Patients

Orange Regional Medical Center knows the importance of family and friends to a patient during their recovery. Along with keeping family members educated about a patient's condition, our staff believes in making it easy for loved ones to support a patient through calls and visits. We ask that no more than two people at a time visit each patient, and that you are considerate of the needs of other patients who may share the room. Please note cellular phone policies are posted throughout our campuses and units. Visitors may not smoke in patient rooms or anywhere in or on hospital property.

Visitors are asked to adhere to visiting hours and must obtain a visitor's pass at the Information Desk in the Main Lobby.

Smoking is prohibited on hospital property at Orange Regional Medical CenterSmoking is not allowed anywhere in the hospital or on hospital property.

Preparing For Your Visit to ORMC

If this is your first time being admitted to our hospital, you may be wondering what to expect during your visit, what accommodations we provide, and what your rights are as a patient.

Step inside the Orange Regional Medical Center through our main entrance:

Directions & Visiting Hours

Patients and loved ones can view hours of operation, visiting hours, and directions for all of our inpatient and outpatient services, from Maternity to Orthopedics.

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Hospital Accommodations

Learn about our Orange Regional's hospital accomodations for patients and visitors, from our hostess dining services, gift shop, atm to transportation services.

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Your Admission to the Hospital

Orange Regional's helpful registration team will guide you through the registration process upon your arrival. This process will be completed faster and easier if you bring information with you when you come to ORMC. Please remember to bring:

  • Identification cards
  • Papers that show what insurance you have
  • A list of all the prescription and non-prescription medications you are taking
  • Any required documentation - such as: referrals, pre-authorization forms and/or physician orders
  • The name and phone number of a relative or friend to contact in an emergency

All your medical information is handled confidentially and ensures that accurate data is available for those involved with your care. If your visit is for a specific test or procedure, please make sure you have scheduled the appointment in advance. If you have been admitted to Orange Regional Medical Center before, we have your medical records on file. If you have not been here before, please bring the name and telephone number of your doctor so we can get your records easily.

Your Personal Belongings and Valuables

If you are admitted, you may wish to have your own clothes: a robe, slippers, pajamas or nightgown, eyeglasses and the toiletries that you may want. Please be aware that the hospital is not responsible for any personal belongings you bring - unless they are check in with Security. We encourage our patients to not bring or keep jewelry, watches, large sums of money, cell phones or electronics with you.  You might want to keep only enough cash for magazines, newspapers or other incidental items.

If you cannot send valuables home, you can check them in with Security upon admission or through your nurse.

Patient Information & Resources

Patient information and resources for your stay at Orange Regional Medical Center
As a patient or soon-to-be patient at Orange Regional Medical Center, knowing what to expect will help you prepare for your visit, understand your rights and responsibilities and guide you through your experience from beginning to end.

We provide a variety of patient resources online regarding your patient rights, billing, as well as available online registration forms to get a jump start on your stay or appointment.

Medical Records

There are a few ways to request or access your medical records from Orange Regional Medical Center, choosing from online login, to written letter request.

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Billing & Insurance

Patients' resource for billing, insurance, and financial matters and needs. Learn how to obtain financial aid or get answers to questions regarding your bill.

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Patient Support

Patient Support and resources at Orange Regional Medical Center
At Orange Regional Medical Center, we're dedicated to improving the health and well-being of our patients. To us, success goes beyond clinical. It means supporting our patients holistically, being there for them spiritually and religiously, and offering specialized individuals to give special attention to our patients that needs us the most - with our case management, patient advocacy, and cancer patient navigator programs.

Complementary Care

We believe in a holistic approach to improving our patients well-being. We provide a variety of complementary therapies, such as aromatherapy, reiki, and much more.

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Patient Advocacy

Our Patient Advocates' role is to listen to concerns, explore and implement solutions to help patients resolve issues that may emerge during their hospital stay.

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Support Groups

With our support groups, education classes, and events, we strive to support and play a positive, active role in our community. Check our calendar and join us!

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Spiritual Care

Our Pastoral Care Program caters to all faiths. We offer locations for prayer, thought and reflection. Our Chapel is located near the Lobby on the first floor.

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On-site Pharmacy

The pharmacy is a convenient option for patients, the general public and Medical Center staff. It offers a full range of prescription medication services, including personalized pharmacist services. The pharmacy also carries over-the-counter medications and medical supplies.

Meds-to-bed Program

Through our partnership with NeighboRx Pharmacy, we are able to offer a “Meds to Beds” service for inpatients. This consists of our pharmacy hand-delivering prescriptions to hospital patients’ bedsides before they are discharged. This ensures they leave with their medication in hand before leaving the hospital.

All patients may access pharmacy services by calling 845-333-7250 or by visiting

Should you have any questions about your stay at Orange Regional Medical Center or about planning to visit a family or friend who is a patient, do not hesitate to contact us at 845-333-1000.

Orange Regional Medical Center is recipient of the Healthgrades 2018 Patient Safety Award.

Patient Feedback

At Orange Regional Medical Center, we strive for excellent patient care. Our biggest reward is to have satisfied patients share their experience with us. Share your story online or view other patient testimonials.