Patient Billing and Insurance Information
From billing, insurance, and financial matters and needs, please review the following information to learn how to pay your bill, obtain financial aid or get answers to questions regarding your bill.
Paying For Your Bill
At Orange Regional Medical Center, we offer the following options for paying for your medical services, including:
- Check/Money Order
- Debit Cards
- Credit cards: Visa, Master Card, American Express and Discover
- Payment arrangements or assistance can be made through our Financial Assistance Program
- As an added convenience, you have the option of paying your medical bill online. Payments can be made any time of day and as often as you would like.
Paying Your Bill Online
To pay your bill online, first access our secure patient payment portal »
You will then be prompted to complete all required fields of the payment form, including:
- Provider/Location - choose in the drop-down whether you want to make your payment for hospital services (Orange Regional Medical Center) or Orange Regional Medical Group outpatient services (ORMC Physician Group).
- Account Number - which can be located within your medical bill invoice.
- Payment Amount - you may enter here the amount due as per the medical bill you received.
- Payment Information - Choose the billing method most convenient for you. Currently accepting Visa, MasterCard, Discover and American Express. You can also pay your bill using PayPal or direct withdrawal utilizing your bank accounting and routing.
- Billing Information - please be sure to fill out all fields in this section before attempting to submit your payment.
- Terms of Service - Read and accept the terms of service.
Once you review and are ready to submit your payment, click "Pay Now" at the bottom of the form. A verification receipt will be emailed to you upon completion of the transaction.
If you have questions regarding your bill, please contact us:
- Patient Bill Inquiries: 845-333-2455
- Insurance Bill Inquiries: 845-333-2455
- Patient Financial Services: 845-333-2455
- Email: firstname.lastname@example.org
- Financial Advocate Office: 845-333-1888
The Financial Advocate Office helps patients obtain financial aid or apply for Medicaid and can assist in verification of insurance coverage and pre-certification. They are a resource for helping coordinate payments for procedures.
Representatives from our Billing Department are available to meet with you between the hours of 8:30 a.m. and 5:00 p.m. at the Orange Regional Medical Pavilion, 75 Crystal Run Road, Suite G20, Middletown.
Orange Regional Medical Center is a participating provider in many health plan networks. You can find a list of the plans in which we participate - listed below.
Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by. Our list will tell you if we do not participate in all of a health plan’s products.
Commercial HMO/PPO Plans:
- Crystal Run Healthplan
- Empire Blue Cross
- Emblem Health / (GHI & HIP)
- GREAT WEST HealthCare (CIGNA)
- INDECS / (thru Blue Cross)
- InterGroup (IGS)
- LOCAL 17 (AETNA)
- PHCS (thru MultiPlan)
- SAVILITY / (PHCS Savility)
- Three Rivers HealthCare
- United Empire Plan / NYSHIP
- United HealthCare
- US Family Health / (TriCare Product)
Medicare Managed Care Plans:
- AFFINITY Medicare Plans
- Empire Blue Cross
- Emblem Health / (GHI & HIP)
- Today's Options / Medicare PPO Plan
- United HealthCare / (Does not include Secure Horizons Plan)
Medicaid Managed Care Plans:
- AFFINITY HealthCare
- COMMUNITY PLAN / United HealthCare
- Crystal Run Health Plan
- MVP (formerly Hudson HealthPlan)
New York State Health Exchange Plans:
- Affinity Health Exchange
- Empire Blue Cross / "PATHWAYS"
- CDPHP Health Exchange Plans
- Emblem Health / SELECT CARE
- FIDELIS Health Exchange Plans
- MVP Health Exchange Plans
- OSCAR Health Plan / MagnaCare
- OXFORD Exchange Plans
- United HealthCare Exchange Plans
New York State "Essential Plans" (Basic Health Plan):
- AFFINITY HealthCare
- Crystal Run Health PLan / Essential Plan
- EMBLEM HEALTH / Essential Plan
- FIDELIS Essential Plan
- MVP Essential Plan
- United HealthCare / Essential Plans (thru Community Plan)
Behavorial Health Plans:
- CIGNA Behavioral Health
- Crystal Run Health Plan
- Empire Blue Cross
- United Behavioral Health
- Value Optionas
- Cancer Services / Orange County
- Cancer Services / Sullivan County
- Healthsmart / World Trade Center (FDNY/911 Fund)
- Veterans (HealthNet Federal Services)
Managed Medicaid Long Term Care (MMLTC):
- Visiting Nurse Service / NY
Updated February 16, 2017
Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available for:
- Inpatient Services & Procedures – (based on MS DRG)
- Outpatient Services & Procedures – (Charge Level by CPT4)
This information is also available by calling Pre-registration at 845-342-7120.
If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Learn more about the financial assistance options that may be available to you, or you may contact our Financial Assistance Office directly at 845-333-2455.
Patient Financial Services Guidelines
Hospital billing can be confusing. We hope we have been able to answers some of the questions that you may have regarding the financial aspect of your hospital visit. At, Orange Regional Medical Center want to provide you with very good “financial care.”
Health Insurance Billing
We will submit a claim to your insurance company provided you supply all the required information, and benefits are assigned to Orange Regional Medical Center. This includes Medicare supplemental policies. You are responsible for paying for a portion of charges not covered by your insurance and payment is expected at or prior to the time of service. If you have not paid at the time of service, all amounts billed to you are payable upon receipt of the statement. Delayed insurance payments do not relieve patients of their obligation to pay balances when due.
Please note the following prior to your service admission:
You will need to present your insurance card(s) at the time of services. The information on the card(s) is important for correct identification of your insurance carrier and in reviewing the proper payment for services.
Past Due Accounts
In order to best serve all patients, our expectation is that all patient financial obligations are paid either prior to or at the time that services are rendered. We understand there may be a time when billing is necessary. If your account becomes past due, we, like all other hospitals, will take appropriate action to recover the amount due. If there is a problem with your account, it is your responsibility to contact the Orange Regional Business Office at 845-333-2455 to discuss a workable solution.
Certain circumstances occasionally make it difficult to pay your bills on time: therefore, extended payment plans may be arranged through the Business Office. For your convenience we also offer a online payment method through our secure patient payment portal »
Patients who do not carry insurance coverage, who are unable to provide Orange Regional Medical Center with adequate filing information, or who wish to file their own insurance claims must either pay in full at the time they receive services or make satisfactory alternative payment arrangements.
If the services you are requesting are the result of a work-related injury, we will bill your employer or your employer’s liability carrier. We will also ask for your health insurance information in the event that Worker’s Compensation denies the claim or does not cover all of the charges. Written authorizations are sometimes necessary.
When Services are Not Covered
Insurance companies may not pay for all medical services. When a service, or any portion of the service, is not covered under your insurance policy, you are responsible for paying the bill or any balance due.
Patient Financial Responsibilities
HMO, POS, or PPO Insurance
Patients with HMO, POS, or PPO coverage are responsible for paying any co-payment, deductibles, co-insurance, or fees for non-covered services at the time the services are rendered. Full payment of co-pays is requested before services are rendered. To help you get the most from your health plan, we encourage you to familiarize yourself with your insurance plan’s requirements prior to seeking care. Since employers negotiate their own contracts with insurance companies, plans can differ significantly. Each patient has a responsibility to know and understand his or her individual benefit package. A common example is a $75.00 co-pay that a number of contracted payers have for emergency room visits. Your plan may be higher or lower than our example.
“Medical Necessity” is a term that has been used in recent years by Medicare and may not be familiar to you. “Medical Necessity” means that there are procedures and services physicians may prescribe for you that they may feel are necessary to manage your health. However, Medicare may not pay for certain services based upon their policies.
In the past, Medicare has covered most procedures. With the emergence of MRI, CT scan, and other sophisticated and costly services and procedures as the diagnostic methods of choice, it is important for you to know what procedures and services will be covered by asking your physicians and/or Medicare. We also encourage you to discuss with our physicians other treatment options available to you that may give them the information that they need to treat you.
If your physician orders a procedure or service that Medicare may not cover, you may be asked to sign an Advance Beneficiary Notice (ABN). The ABN informs you in advance that Medicare is not likely to pay for the procedure or service, and that you will be responsible for payment. By signing the ABN, you are indicating that you understand and agree to be personal and fully responsible for payment.
Do you have any options?
You can agree to be financially responsible for the procedure by signing the ABN form, or you can refuse the tests or services. If you refuse the tests or services, you will also be asked to sign a form indicating you’ve elected not to have the service. If you request the services and will not sign the ABN, you will still be responsible for payment.
If you need services that are not covered by Medicare, you will be responsible for payment. You have the right to appeal a Medicare decision not in your favor. If you would like to appeal a Medicare decision or have other Medicare questions, please contact the Medicare beneficiary hotline at 800-633-4227.
Services Not Billed
It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in.
Orange Regional Medical Center contracts with a number of physician groups, such as anesthesiologists, radiologists and pathologists, to provide services at the hospital. We will give your insurance information to these providers. If you have any questions about their bills, contact them directly.
Examples (partial listing) of separately billed services:
- Your physician/surgeon
- Other consulting physicians' fees
- Emergency physicians (Physicians who provided emergency room services)
- Radiologists (Physicians who read and review X-rays)
- Ambulance services
- Durable Medical Equipment (DME) providers
You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Orange Regional Medical Center are likely to be needed.
Should you have any questions about billing or financial needs, please contact our Billing Department at: 845-333-2455 or our Financial Advocate Office at: 845-333-1888
Pay Your Bill Online
As an added convenience, you have the option of paying your medical bill online through our secure patient payment portal. Payments can be made any time of day and as often as you would like.