Accommodations To Enhance Patient & Visitor Experience
At Orange Regional Medical Center, we’re committed to delivering patient-centered quality health care in a healing environment - and we believe this goes beyond our clinical care. This is why we take so much care and special attention into cultivating the art we display, in choosing the furniture and decor in our waiting rooms and patient rooms; and why we try to make sure you have all the accommodations and amenities you may need during your stay - from ATMs, Wi-Fi, to the delicious food we serve in our cafeteria.
We understand that all of these things, and sometimes, the simplest details or moments, contribute to your overall experience as a patient or visitor at our hospital.
If this is your first time at Orange Regional Medical Center, you may be looking for some guidance on finding the things you need. We hope the following outline is helpful. But as always, never hesitate to ask any one of our staff members to help you find what you are looking for. We're here to help in any way we can.
All our patients and visitors have the following general hospital amenities available to them during their stay or visit to Orange Regional Medical Center.
Orange Regional offers free Wi-Fi in all public areas. This gives patients and visitors the convenience of free access to the Internet wirelessly.
An ATM is available for use and can be accessed at:
- Emergency Department waiting area
- Ground Floor Cafeteria vending room
- First Floor off main lobby near public restrooms
We advise, however, that patients keep only small amounts of money with them.
Lost and Found
If you lose or find something, please call our Security Department at 845-333-1632
Patients and visitors of Orange Regional Medical Center's are invited to visit the beautiful hospital Gift Shop located off the Main Lobby. The gift boutique offers a unique assortment of gifts sourced from local and American made artisans.
Offerings include flowers, balloons, gifts for new baby, greeting cards, garden & lawn selection, spa at home items, unique gifts for kitchen & home and a fabulous women’s accessories section.
- Monday - Thursday: 8:00 AM - 8:00 PM
- Friday: 8:00 AM - 4:00 PM
- Saturday & Sunday: 10:00 AM - 4:00 PM
We offer many free translation services for patients who do not speak English and many free services for deaf or hard-of-hearing patients in order to ensure our staff members understand the patient’s needs. These services are available to patients and to family members or others who may be with patients when they are at ORMC. Should you require these services, please consult with your nurse, doctor, or a member of our staff.
The pharmacy is a convenient option for patients, the general public and Medical Center staff. It offers a full range of prescription medication services, including personalized pharmacist services. The pharmacy also carries over-the-counter medications and medical supplies.
Through our partnership with NeighboRx Pharmacy, we are able to offer a “Meds to Beds” service for inpatients. This consists of our pharmacy hand-delivering prescriptions to hospital patients’ bedsides before they are discharged. This ensures they leave with their medication in hand before leaving the hospital.
All patients may access pharmacy services by calling 845-333-7250 or by visiting neighborxpharmacy.com/ormc
Cafeteria, Dining & Hostess Services
Orange Regional Medical Center offers many convenient options for your dining needs, including our main cafeteria with outdoor patio seating, our Chock Full of Nuts coffee shop, and two cafes located in the Outpatient Building as well as the off-site Crystal Cafe at the Medical Pavilion at 75 Crystal Run Road.
Chock Full of Nuts Coffee Shop
Located in the Main Lobby at Orange Regional Medical Center, Chock Full of Nuts Coffee Shop provides counter-style or take out service and features smoothies, espresso, specialty coffees, assorted bakery items, soup and grab & go items. We also offer gluten-free items such as assorted cookies, trail mix, sesame bars, muffins, roasted chick peas, ciabatta rolls, french rolls and white bread in addition to daily gluten free specials.
Daily 8:00 AM - 8:00 PM
The Crystal Cafe is our off-site cafe located at the Medical Pavilion at 75 Crystal Run Road, where some of our outpatient services & specialty centers are located. This cafe is available to visitors and serves a variety of fresh made-to-order sandwiches, grill items, gourmet salads, daily chef specials, upscale soups and theme day entrées.
Daily 7:00 AM - 4:00 PM
The cafeteria at Orange Regional Medical Center is located on the ground floor of our main campus and is available to visitors and serves a variety of fresh delicious, food and beverage choices including made-to-order sandwiches, grilled items, an abundant salad bar, daily specials, gourmet soups and theme day entrées. All meals are planned and supervised by our Culinary Institute of America graduate, Executive Chef Gregory O'Gorman.
Daily 7:00 AM - 11:00 PM
Outdoor Dining Patio
Located on the ground floor outside the cafeteria. Guests can enjoy an inviting culinary experience in our beautiful, outdoor dining area.
Hostess Service Dining
Hostess Service Dining offers meals delivered directly to your room. Good nutrition is an important part of the recovery process and our program is designed to enhance your meal experience. Patients can choose from an extensive menu featuring a wide range of options, such as:
- Customized omelets
- Made-to-order salads
- Personal pizzas
- Deli items
- Gourmet and traditional entrées like grilled salmon and Asian chicken
- Selections for patients with dietary restrictions, so patients can select their meals according to their physician’s prescribed diet
- A special Pediatric menu
A uniformed Room Service Associate will visit you daily and is happy to assist you with your ordering process, meal selections, and dietary restrictions. Meals are made-to-order and are delivered to you at designated times.
Hostess Service Dining is available free of charge to inpatients only. Family and friends may order meals which will arrive with the patient meal for a fee. Complimentary meals are available for parents of pediatric patients. Family members or designees may place meal orders from home for patients by calling 845-333-3663.
Parking & Transportation
Orange Regional Medical Center is accessible through many public transportation options and is also ideally located for easy access from Route 17 and Interestate 84. We also offer many convenient parking options, including designated parking areas and valet parking at the main entrance. Learn more about our parking and transportation options:
Visitors can park in several designated areas at our main campus and there is no charge for parking. Handicapped parking spaces are designated in each lot.
If parking assistance is required, please contact the ORMC security office at 845-333-1632.
We are pleased to announce the implementation of a FREE hospital valet parking service for all patients and visitors. The service, provided by Orange Regional’s Security Department, will be located at the hospital’s main entrance, located at 707 East Main Street in Middletown, NY.
Monday - Friday: 6:00 AM – 9:00 AM, excluding holidays
Local taxes services available to the community include, but may not be limited to:
- Syndicate Taxi: 845-343-1181
- Middletown Luxury Service: 845-342-8724
- Robin's Taxi: 845-343-5555
Local bus services available to the community include, but may not be limited to:
- Middletown Transit Bus: 845-343-3903
- Main Line: 1-800-631-8405
Directions & Visiting Hours
Patients and loved ones can view hours of operation, visiting hours, and directions for all of our inpatient and outpatient services, from Maternity to Orthopedics.
We also offer many programs and services that help to heal and support patients and their families. From spiritual and religious support to our specialized staff members available to give special attention to our patients and visitors. Please know that the following is available to you during your stay or visit.
Our Pastoral Care Program caters to all faiths. We offer locations for prayer, thought and reflection. Our Chapel is located near the Lobby on the first floor.
We believe in a holistic approach to improving our patients well-being. We provide a variety of complementary therapies, such as aromatherapy, Reiki, and much more.
Our Patient Advocates' role is to listen to concerns, explore and implement solutions to help patients resolve issues that may emerge during their hospital stay.
With our support groups, education classes, and events, we strive to support and play a positive, active role in our community. Check our calendar and join us!
At Orange Regional Medical Center, we strive for excellent patient care. Our biggest reward is to have satisfied patients share their experience with us. Share your story online or view other patient testimonials.