Patient Advocacy Program

Patient Advocacy

Patient Advocacy Program

Our Patient Advocacy program is designed to help patients and their families resolve issues that may emerge during their hospital admission. The Patient Advocate’s role is to listen to concerns, explore and implement solutions. The Patient Advocacy Department also receives compliments on behalf of the organization.

When concerns arise, we encourage the patient or their family to immediately speak to their Nurse or Physician. However, if you feel your concerns weren’t addressed or you prefer to speak with a third party, our Patient Advocates are available to assist you.

The Patient Advocacy office is conveniently located in the Main Lobby of the hospital.

Office Hours

Our patient advocates are available from Monday – Friday: 9:00 AM – 5:00 PM.

Contact Us by Phone

You can reach us at: 845-333-1164
Messages left after hours or on weekends will be returned the following business day.

Contact Us by Mail

If you have a written letter you would like to submit to Orange Regional Medical Center, please send it to the following address:

Orange Regional Medical Center
Patient Advocacy Department
707 East Main Street
Middletown, NY 10940

Issue or Concern?

We are very eager to address any issues or concerns that our patients or their families may experience.

If you have an issue or concern please call the Patient Advocacy phone line: 845-333-1164

If you have a problem involving a bill for services provided by:

  • Orange Regional Medical Center, please call 845-333-2455.
  • The Schumacher Group, please call 888-703-3301.

Patient Feedback

We strive for excellent patient care. Our biggest reward is to have satisfied patients share their experience with us.