Emergency Medicine

Exterior image of the Emergency Department entrance at Orange Regional Medical Center.

Emergency Medicine

Orange Regional Medical Center's Emergency Department is committed to providing our patients with the best emergency medical care. We're here for you 24 hours/day, 7 days/week, 365 days/year. We realize that an emergency visit is usually stressful for patients and their loved ones. Our staff works very hard to make your visit as easy as possible and would like you to take a few minutes to familiarize yourself with what you can expect when you come to the Emergency Department for care. At any time during your visit, please feel free to direct your questions or concerns to any member of our staff.

To ensure rapid and effective treatment, the Emergency Department is equipped with state-of-the-art technology and is divided into several main areas, including major medical and minor medical - where we can treat our patients according to the severity of their condition.

In addition, we also have these specialty areas and services:

Children's Emergency Department

Separate and secure from our adult treatment area, the Children’s Emergency Department provides 24/7 emergency care to ill and injured children (up to the age of 18).

Learn more

Behavioral Health Access Center

24/7 psychiatric emergency services are available through our hospital’s Emergency Room for individuals to receive immediate care from our Psychiatric team.

Learn more

Trauma Center

Upon your arrival, a severely-injured trauma patient will go directly to one of our fully-equipped, dedicated trauma bays housed in a special treatment area.

Learn more

Sexual Assault Examination Services

Our Sexual Assault Examiner program consists of compassionate professionals with special training in caring for sexual assault victims and collecting of evidence.

Learn more

Five ED rooms are designed to eventually offer trauma services and two rooms are devoted to care for children. For major emergencies, a helipad (heated to melt snow and ice) is located just outside the Emergency Department.

Frequently Asked Questions

What to Expect When You Arrive

When you arrive at the Emergency Department, you will be greeted by someone from our ED staff who will ask you the following questions: 

  1. Your name
  2. Your date of birth
  3.  What brought you to the emergency department. 

After these quick questions, you will be taken to a treatment room or patient care area where you will be triaged by a nurse.  Orange Regional clinicians use Electronic Health Records to create a digital chart for each patient via Workstations on Wheels (WOWs).  These charts are accessible throughout the hospital and in physician offices, which provides enhanced patient safety and improved coordination of care.

What is the Triage Process

Triage is the process of determining the priority of a patient's treatment based on the severity of their condition.  It is the first stage when a patient passes through the ED.  A triage nurse will take your vitals and conduct a preliminary assessment to evaluate your condition.  The wait time is then determined by the patient's clinical needs. 

Will there be a long wait?

Every patient is important to us, but please understand conditions that threaten life and limb are considered immediate medical emergencies and must be treated first. You will be treated as soon as possible according to the severity of your condition. Such emergencies may include, but are not limited to:

  • Chest pain
  • Major trauma
  • Extreme bleeding
  • Unconsciousness
  • Severe abdominal pain
  • Severe shortness of breath
  • Open fractures that expose the bone
  • Head injury or broken bone
  • Seizure or loss of consciousness
  • Major burns
  • Emergencies for children

The Registered Nurse at triage will make an initial evaluation to determine the severity of your illness or injury. After the practitioner (Medical Doctor, Physician's Assistant or Nurse Practitioner) has seen you, more time may be needed to fully evaluate your condition. Laboratory, x-ray or other diagnostic procedures will take additional time for full analysis. In some cases, it may be necessary to locate your primary care physician or consult with a specialist. This may also lengthen your stay.

If you or a loved one is experiencing an injury or illness that requires immediate professional medical attention, however is not life-threatening, please consider treatment at our Urgent Care Center.

Who is allowed in the treatment area?

Orange Regional Medical Center recognizes and understands your family's concerns, and their need to be with you in the Emergency Department. Visitors are encouraged to be with patients during their stay in the Emergency Department. During busy times in the department, visitors may be asked to wait in the waiting room for a short period. This will assist the staff in providing safe care to the patients. An ED team member will keep your loved ones informed about your progress.

Who is Part of The Emergency Care Team?

Orange Regional's Emergency Department provides our patients with quality care administered by:

Emergency Department Physician
A physician trained and specializing in Emergency Medicine is present 24 hours a day to examine you, order tests and/or medications, diagnose your condition, speak with your personal physician (or recommend a physician if you are not currently under a physician's care), and determine your discharge needs.

Emergency Physician Assistant (PA) / Nurse Practitioner (NP)
PAs or NPs are credentialed to administer "Minor Emergency Care" for those who present less acute symptoms. They may examine you, order tests and/or medications, diagnose your condition, speak with your personal physician (or recommend a physician if you are not currently under a physician's care), and determine your discharge needs.

Emergency Department Nurse
All of the nurses are professional Registered Nurses. All RNs working in the Emergency Department are required to have advanced cardiac life support, advanced life support for children and trauma nursing care certification, and most have also been certified in Emergency Nursing, Trauma Care and Advanced Pediatric Life Support. They will assess your needs, administer medications, treatment and coordinate your care.

Emergency Department Tech
Our ED Technicians, under the supervision of a physician or Registered Nurse, assist in caring for your needs and personal comfort. They provide direct patient care by conducting EKGs, assisting with lab procedures and transporting patients.

Patient Liaison
Our patient liaisons, some of whom are bilingual (Spanish/English), help keep visitors in the waiting area up-to-date with information about their loved ones and regulate the flow of visitors in and out of the department.

Nursing Unit Clerk
Our unit clerk helps to process the clinical orders your physician requests, maintains your patient record and coordinates communication within the Emergency Department and other departments in the hospital.

What happens when I am discharged or admitted?

When you are ready to return home, you will be given written instructions that will include:

  • Your medical diagnosis and any signs or symptoms to watch out for when you get home
  • Complete explanation of any medications that have been prescribed
  • Information regarding any medication side effects
  • Suggested follow-up care or physician referral
  • Signs and symptoms of when to return to the Emergency Department or seek attention from your primary care physician

It is important that you follow these instructions when released from the hospital. If you have any questions or concerns about these instructions, please ask any member of the care team before you leave the hospital. We want to make sure that you understand and are comfortable with your instructions before you go home. If you need help or have more questions after you leave the Emergency Department, please call our Emergency Department at 845-333-1300.

If you are admitted to the hospital, the ED physician will speak with an inpatient physician, who will assume responsibility for your care. Depending on the practice of your primary care physician, you may be cared for by a hospitalist once admitted. The admitting department will assign you a room in the hospital. Once your room is ready, a transporter and sometimes a nurse will accompany you to your room.

How Will I be Billed?

You may receive two (2) or more bills for your emergency care:

  • Emergency Department bill
  • Emergency Department physician bill
  • You may also receive bills for radiology and cardiology services if an X-ray or EKG was performed. 

You have several options to choose from on how to pay for your bill, including online and by mail. If you have questions about your bill, you can contact our billing department at 845-333-2455

If you need assistance obtaining financial aid or applying for Medicaid, Our Financial Advocate Office can assist in verification of insurance coverage and pre-certification. They are a resource for helping coordinate payments for procedures. They can be contacted at 845-333-1888

Patient-Centered, Team Approach to Emergency Care

Led by Medical Director, Dr. Anuj Vohra, the goal of our team is to partner with the patient and their families to accomplish the care needed, quickly. Whether you need an x-ray or a ct-scan, we will bring the tools and machines needed to your bedside to triage and execute your medical care.

Recently, the Schumacher Clinical Partners, a group who oversees over 300+ sites around the country, honored the Orange Regional Medical Center Emergency Department as a Top Performer – exemplifying a dedication to improving the effectiveness of clinical practices, organization, and patient-centered results.

Watch to hear Dr. Anuj Vohra discuss emergency services at ORMC.

"This Emergency Department has seven different sections of care. So what we try to do is focus care on what your state is. Whether it could be chest pain, or trauma, or a child issue or a mental health issue - we have a separate area, just for you. We keep getting bigger and bigger, better and better. In an average 12 hour shift, I touch hundreds of families a day. I really love what I do because I get to take such great care of people with such a diverse population of people."

- Dr. Anuj Vohra, DO

Patient Satisfaction

Orange Regional Medical Center's mission is to improve the health of our community by providing exceptional health care.  You may receive a patient satisfaction survey in the mail a few weeks after you are discharged. Please take a few minutes to complete and return it, as your opinions are very important to us.  We take all concerns very seriously.

If you have questions or concerns about your visit to the Emergency Department feel free to contact:

  • Our Patient Advocates, who eager to address any issues or concerns that our patients or their families may experience, at 845-333-1164

If you have a problem involving a bill for services provided by:

  • Orange Regional Medical Center, please call 845-333-2455
  • The Schumacher Group, please call 888-703-3301

Should you have any questions about your stay at Orange Regional Medical Center or about planning to visit a family or friend who is a patient, do not hesitate to contact us at 845-333-1000.

In any emergency situation, please remember to call 911.

Urgent Care Center

Emergency Medicine
If you or a loved one is experiencing an injury or illness that requires immediate professional medical attention, however is not life-threatening, please consider treatment at our Urgent Care Center.